23 May 2013 
Support Center » Knowledgebase
Knowledgebase Categories
Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text.

 Articles
 License Activation Guide
 Make sure that you are connected to the internet to start your registration and activation process. If you have purchased our new ESET NOD32 Antivirus 6 or ESET Smart Security 6 retail packs, please follow the following steps to activate 1. Locate t
 New: How do I safely upgrade from Windows 7 to Windows 8 with ESET Smart Security or ESET NOD32 Antivirus installed?
 To safely upgrade to Windows 7, please follow the steps below to download the latest ESET product installer, uninstall your current ESET security product, upgrade your Microsoft operating system from Windows 7 to Windows 8 and then reinstall your ESET sec
 Manual uninstall ESET security products
 Before attempting to manually uninstall your ESET security product, first attempt to use the ESET Start Menu uninstaller provided with ESET Smart Security 4.x or ESET NOD32 Antivirus 4.x. If you ran the ESET Start Menu uninstaller and you continue to have
 Uninstallers for common antivirus software
 Running two antivirus products on the same computer can degrade performance and cause system instability. It is important that any previously installed antivirus software is uninstalled from your system before installing your ESET security product. Typica
 How to create bootable ESET Sys Rescue on CD or USB thumbdrive
 ESET Smart Security 4.x and ESET NOD32 Antivirus 4.x include an utility for creating bootable media such as CD, DVD or USB flash drive. Users can boot an infected computer from this recovery medium to both scan and clean the system. ESET SysRescue mak
 Recommended settings for ESET NOD32 Antivirus when installed on a Server
 Note: the prescribed method below is valid for ESET NOD32 Antivirus version 4.x and above The settings described in this article are considered "best practices" when installing ESET NOD32 Antivirus 4.x onto a server operating system or desktop c
 How to create a ESET Sysinspector log
 ESET SysInspector is a free state-of-the-art diagnostic tool which is designed to improve your Customer Care experience. It conducts an in-depth analysis of your computer's configuration that will provide our support team with important information about
 How to export or import ESET configuration
 If you have customized the settings on your ESET security product and want to export those settings from one computer to another, you can do so by creating an .xml file. Follow the steps below to do this: To export Settings 1) Open the main pro
 ERA - ESET Client Connectivity
 To ensure proper client-server operation between ESET endpoints products and the ESET Remote Administrator, following requirements are required
 "Error downloading update file" message during updating of ESET products
 If you receive the message "error downloading update file" while updating the virus signature database, it may be due to one or more of the following reasons: - Interruption or loss of Internet connection - Data corruption on local drive
 Activation/Registration of ESET product FAQ
  1) How do I activate my ESET security product? If you purchased your ESET security product from Malaysia, you must register and activate the software to receive a valid ESET assigned Username and Password. For detailed instructions on activating your
 How To Locate ESET assigned Username in Program
 How do I locate my ESET username in the program setting? If you are looking for just your ESET Username in the program settings, please see the information below. To offer you the most timely response possible, your ESET Username wi
 Back
 Log in [Lost Password] 
E-mail:
Password:
Remember Me:
 
 Search
Home | Register | Submit a Ticket | Knowledgebase | News | Downloads
Language:

Help Desk Software by Kayako